Frequently Asked Questions

Below is a list of the most frequently asked questions. We hope we have answered them all to a good level of understanding for you. If you require further information please contact us.

Do CCMTec only sell online?

Purchases can also be made from our cleaning and janitorial supplies shop at our business premises in Wath upon Dearne, Rotherham, South Yorkshire, S63 7JY. We accept cash, bank transfer, and card payments.

Can I order online, and collect from CCMTec?

Yes, collection can be made from our business premises in Wath upon Dearne, Rotherham, S63 7JY. Please contact us via our website form; or simply message us via our website chat app.

I am only a small business. Do I have to pay vat when I place an order?

CCMTec is a vat registered company so therefore all product sales and services are vatable at the current UK rate of 20%. Our vat number is 354964366. All prices on our website exclusive of vat. The amount of vat payable will be calculated at checkout and clearly shown to you prior to payment being made for website purchases.

How do I get a discount?

There are lots of multi buy discounts and sale items available thoughout our website. The best way to keep upto date with all current offers and promotions is to subscribe to email marketing. This can be done easily by simply completing the form at the bottom of any website page.

Is it safe to purchase from the CCMTec website?

The CCMTec website uses Shopify Payments. Shopify Payments is one of the most secure payment processors available. Shopify uses 128-bit SSL encryption technology to protect your information during checkout. They also use Fraud Defender, which helps prevent fraudulent transactions.

What days and time is CCMTec open?

Our website is always open for you to purchase from us online. If you have a problem placing an order, don't worry we are always here to help.

Our cleaning and janitorial supplies shop is opening times are:

Mon-Fri: 09:00-18:00 Sat: 10:00-18:00 Sun: CLOSED

How do I book my machine in for repairs or a service?

Booking your machine in for a repair or service is easy. Simply use our contact form to give us as much information as possible. You can also use our website chat app.

How much do I need to spend to get finance?

Finance can be arranged on purchases from as little as £500. For more information go to our finance page

How do I apply for finance?

For more information go to our finance page

Who do CCMTec use for deliveries?

For smaller packages we tend to
use Royal Mail, Yodel, and Evri. For larger packages we use couriers such as UPS, DPD, and Parcelforce. We also use various different courier companies for pallet deliveries. When an order is sent to you, we will supply you with a unique tracking number.

I placed an order online and my order has not arrived. What do I do?

The first thing you need to do is check the tracking number for your order. If you require any further assistance, please use our website chat app to notify us so we can help resolve this for you. Don't forget to tell us your order number.

How do I return a product to CCMTec?

Please see the returns & refunds page

How do I contact CCMTec?

The easiest way to contact us is by our website chat app found at the bottom of this website.

Do CCMTec offer any training courses?

CCMTec Academy offers a range of hands-on training courses taught by seasoned professionals thoughout the year.